There is a sense of justice on Iwaku, and that I enjoy. There has this tendency on many other sites where a single Mod or Admin can feel insulted and simply take the banhammer to someone. As seen on Iwaku, that's normally not the case. There's generally a thorough screening process for Staff, meaning most of them aren't just promoted out of necessity - the bane of any good body of management in my experience. I still prefer the system of "trial", ie the ability to present yourself, explain the situation through your own perspective and provide evidence that some relatively underhanded individuals might have made sure wasn't as 'evident' as it needed to be. Justice vs Necessity just seems to be a common trend I see on sites, and I value justice highly, so seeing that Iwaku seems to have a line where they do what they think is fair for the individual yet still adhering to sitewide policy is quite nice.
With that said, I'm a fan of how they execute their decisions. I'm not too terribly informed of the decision-making process; it merely seems a lot more fair than others. But, I've seen a relatively wide array of punishments and solutions to problems, so it feels like the Staff only does what is needed for the situation instead of just looking to make the situation fit the necessities of a certain punishment. Of course, my ideal style of management likely wouldn't work here. In my place of work, I have literally called two people into the office, then told them that if they wanted to settle their dispute right then and there, I would use every resource I had (cameras, on-work investigations of facebook messages and texts, if they consented, literally calling other employees for their opinions or observations off work) and I'd resolve it then, often leading to a 2-week lay off or completely firing another individual as an example and to make up for the technical labor cost of forcing me to resolve the situation. 95% of the time, I don't even have to do that solely because it turns out that generally everyone is guilty and they would rather stop their petty squabbles or even more petty, passive-aggressive attitudes due to the high risk of losing their job or punishment. Now, that works for a crew of 80, not including lower management staff. Probably not so much for a whole site. The only time someone actually wants to do this is generally when they're actually completely innocent or willing to take someone down with them. In which case, it's still a win for me. It gives me enough insight to gauge individual toxicity to the overall health of the establishment. The only tough choice in these situations comes down to determining if the employee that was deemed toxic because they would forfeit their job to have another fired is actually worth keeping on. The entire situation needs reviewed, and unlike some HR, I actually put forth the effort to investigate it. What was the worth and or skill of each employee to the establishment? What caused this issue? What are the chances of it happening again? If I keep this employee on, what kind of message will it send to the others? Considering I likely fell in this exact category, I know exactly the type of damage they might do and the mentality they have. Some are worth it, some aren't. Some might try it again just for the ego trip, some might never present a problem again. Some were provoked by another, some were just looking for an argument. Some were defending others while some were just being dicks. Sometimes, it's real easy to mistake toxicity for a fervent belief that one is correct in what they're doing, and believing one is right isn't necessarily something to punish them for. A lot of the times, those employees are right, but act out in the wrong ways or seek justice in the wrong ways. Teach them how to do it correctly, in an acceptable way, and you're doing what a real boss should: sculpting good employees for the future that can teach the same lessons you taught them.
Running a business and running a site like this shouldn't be too terribly different, just different scaling and significantly less financial margins to worry about.
